Current Page
  1. Home
  2. Forum
  3. NOTICE

NOTICE

Forum Details
Title [ RETURN POLICY ]
Posted by 스내피커들 (ip:)
  • Rate 0points  
  • Date 2021-08-11
  • Recommend Recommend
  • View 67

Return Address:


Recipient : Snappycuddle

Address : 12th floor, Hyundai City Tower, 20 Jangchungdan-ro 13-gil, Jung-gu, Seoul, South Korea

Zip code : 04563




All requests for returns must be made within 7 days of receiving the item (even for defective items).

Once confirmed, items must be returned immediately and arrive within 7 working days.

Please note that the deadlines are based on KST (Korean Standard Time).



Snappycuddle must be contacted via the Q&A Board before making any returns. When posting a refund request for defective or wrongly shipped items, please include detailed pictures of the item(s) along with the order number, product codes,and a written explanation to the Q&A Board. If any items are missing from your package, contact our customer service the day you receive your package.



Please be advised that we do not accept exchanges after shipment is completed.



Snappycuddle will only bear the shipping costs of defective or wrongly shipped items.  All other shipping costs will be the responsibility of the buyer.  


If non-defective items are sent to Snappycuddle along with defective items, the buyer will be responsible for all shipping costs.



Returns must be unworn, unaltered, and unwashed with all tags attached.


The following are not eligible for returns/exchanges:


- Any item where the tags have been removed, regardless of if they were defective before arrival.

- Customized or handmade items.

- Items that show traces of use, wash, or alterations.

- Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing - - damage, even if the item was defective upon arrival.

- All goods returned without previous notice will not be accepted.

- You may cancel an order if the “preparing products” status remains for 10days or longer.



Snappycuddle is not responsible for problems caused by the carelessness of buyers.  Items returned that are identified to be damaged by buyers will result in legal action taken by Snappycuddle according to seller and buyer protection laws.  Please wash and care items according to the tips stated on the website.



Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered defects.  Items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.



All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts.  If any gifts that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a return or exchange.


 


Attachment
Password Please enter password to remove or edit this post.
관리자게시 게시안함 Spam Not Spam List Delete Modify Reply
Edit Comment

Password :

Edit Cancel

/ byte

Password : Submit Cancel

  • +82-1644-9355
  • Opening hours. am10-pm5
  • Lunch break. pm12-pm1
  • Sat, Sun, holiday Off
  • KEB하나은행 155-890031-28204
  • Account Holder: OTO(오티오)
  • Company OTO
    Owner Jung younsook
    Business no. 201-15-37841
    Online-order no. 2021-Seoul JUNGGU-0894
    Address Seoul, Jung-gu, Jangchungdan-ro 13 gil 20, Hyundai City Tower Fl.12 D-17
    E.mail snappycuddle@naver.com
Register

WORLD SHIPPING

PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

GO
close